Complaints & Warranty

 

I HAVE A COMPLAINT!

Please contact us at [email protected] We try to answer and solve your problem within 48 hours. If we need more time, you will receive an email with an estimated time.

 

IS THERE A WARRANTY?

Product are warranted against defects in workmanship and materials. If within 2 months of purchase, a defect occurs as the result of normal use, Aspact will repair the defect of exchange the product. After two months the customer cannot claim any warranty.

Product failures caused by excessive or abusive wear conditions do not qualify for exchange or repair. These includes:

INTERNATIONAL

  • Scratches

  • Broken zippers
  • Brokers shoelaces
  • Dirty marks
  • Lose studs
  • Normal wear on soles/heels due to individual wear patterns.
  • Damage due to being caught, hooked, snagged or other abnormal wearing accidents.

The warranty is available only to the original purchaser and is not transferable. No adjustment will be given without the original receipt of purchase and labels.

 
MY PRODUCT WAS DAMAGED WHEN IT ARRIVED, WHAT SHOULD I DO? (DOA-DEAD ON ARRIVAL)
This is nearly impossible because all our products will be checked and labeled with our 'Return-label' before shipping. But if you received a DOA, please send us en email within 3 days. We would like to receive photos of the damaged product(s), also we would like you explain the damage briefly. If we do not receive an email within three days we suggest that you order is received in good order. It is not possible to claim a DOA after three days.