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- Check your orders and returns

 

Order & Delivery

  • How to order?
  • 1. Choose the product(s) you want to order.

    2. Place the product(s) in your shopping cart by clicking “Buy”.

    3. In the shopping cart you have the options “CONTINUE SHOPPING”,”UPDATE CART” or “CHECK OUT”. If you are satisfied with your order click the “CHECKOUT” button

    4. Fill in your personal data. If you have an account log in and we will fill in your personal data. Choose your delivery and payment options and complete your order by clicking “COMPLETE ORDER”.

  • What is the delivery time for my order?
  • When you complete your order successfully we ship your product the same day (only orders placed before 15.00 hours and only on workdays). The delivery time is depending on the country of delivery. We categorize three different delivery-zones.

    • The Netherlands: 1 - 3 days

    • Europe: 2 - 7 days

    • International: 7 - 14 days

  • What are the shipping costs?
  • We separate our shipping costs in 4 different categories, . We provide free shopping for our Dutch customers, providing that the order value is above €100,-.


    Category 1: Free shipment (providing order value above €100,-)
    - The Netherlands


    Category 2: Shipping costs €5,-
    - Belgium
    - Germany
    - United Kingdom


    Category 3: Shipping costs €10,-
    - Denmark (excl. Greenland & Faeröer Islands) 
    - France (excl. Andorra)
    - Italy (excl. San Marino & Vatican City)
    - Luxemburg
    - Austria


    Category 4: Shipping costs €15,-
    - Other countries

    Keep in mind that international orders outside the EU our prices are excluding custom fees and all additional taxes. We cannot be held responsible for additional costs.

  • I have ordered, can I trace my order?
  • Sure! When we ship your order you will receive an email with a personal Track& Trace-code. With this ‘secret’ code you can trace your order online/by phone/by tablet

  • Why should I sign up for an account?
  • You will earn money with our ASPACT Loyalty program! With every order we will put 5% of the purchase value in your account*. Collected €50 or more? Use this as discount for your next order! When you sign up for an account we also save your personal data and use it for your next order. Furthermore you we will keep you updated for new collections, sales and limited editions.

  • Can I cancel or change my order?
  • When your order has not left our warehouse this is possible. Otherwise you can return your order within 14 days. See our return procedure for more details.

  • I want to place an order but I cannot select my country, what to do?
  • We send our products to a select number of countries. Is the country where you want to receive your order not in the list? Please contact us an email at info@aspactstores.com.

  • How can I pay?
  • International
    • Visa
    • Maestro
    • MasterCard
    • American express
    • Bank transfer
    • PayPal
    • Sofortbanking


    Netherlands
    • IDEAL


    Belgium
    • Bancontact/Mr. Cash

  • I have a complaint!
  • Please contact us at info@aspactstores.com. We try to answer and solve your problem within 48 hours. If we need more time, you will receive an email with an estimated time.

  • Is there a warranty?
  • Product are warranted against defects in workmanship and materials. If within 2 months of purchase, a defect occurs as the result of normal use, ASPACT will repair the defect of exchange the product. After two months the customer cannot claim any warranty.

    Product failures caused by excessive or abusive wear conditions do not qualify for exchange or repair. These includes:

    International
    - Scratches
    - Broken zippers.
    - Brokers shoelaces.
    - Dirty marks.
    - Lose studs.
    - Normal wear on soles/heels due to individual wear patterns.
    - Damage due to being caught, hooked, snagged or other abnormal wearing accidents.


    The warranty is available only to the original purchaser and is not transferable. No adjustment will be given without the original receipt of purchase and labels.

  • My product was damaged when it arrived, what should I do? (DOA-Dead On Arrival)
  • This is nearly impossible because all our products will be checked and labeled with our ‘Return-label’ before shipping. But if you received a DOA, please send us en email within 3 days. We would like to receive photos of the damaged product(s), also we would like you explain the damage briefly. If we do not receive an email within three days we suggest that you order is received in good order. It is not possible to claim a DOA after three days.

  • What is the return time?
  • If you are not satisfied with part or all of your purchase, you are entitled to return the product(s) within fourteen (14) days of delivery. If we receive the returned products after 14 days of claiming, we cannot accept this as an return.

  • How do I return my product(s)?
  • All returns must be made within 14 days after receiving the product. It is allowed to open the package, check the contents and fit the shoes. Just act like you are in a real store!

    In all cases, do NOT remove the Return-Label. Without the return label it is not possible to return your product(s).

    If you want to return your product(s). Sent an email to returns@ASPACTSTORES.com. We will sent you the additional return information. Keep in mind that we only accept:


    International
    - Products with all the labels attached
    - Original packaging (shoes double boxed)
    - Completely unused. (fitting is not using)


    If you have returned the product(s), please sent us an email with the Track & Trace code.

  • How will I receive refund?
  • Once the return has been approved, you will receive your refund via the same means used to make your purchase.

  • When will I receive my refund?
  • Once the return has been approved (the product (s) have to be in perfect condition and all labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. If there is a delay, please keep in mind that we will refund within 14 days.

    Remember that payments always depend on your bank/building society.

  • What are the return costs?
  • There are no costs attached for the procedure however, when returning a product(s) the customer is responsible for the shipment and its costs. The customer is free to choose any shipment party.

  • Can I exchange an item?
  • It's not possible to exchange a product directly. If you wish to exchange a product, you need to follow the same procedure as returning procedure. After that you can order the size / color you need!

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